Shipping + Handling
All orders shipped within Australia will be sent via UPS, FEDEX, or USPS with a flat rate fee of $15.00 USD. Once your order is placed, it can take up 24-48 hours to be processed. Once processed, it will be shipped the following business day. Delivery can take between 1 - 5 business days depending on your location. Please note that no orders will be processed on Friday evening, Saturday or Sunday.
THII orders require signature upon delivery. If no one is at attendance at your address at the time of delivery, your parcel will be taken to your local post office for collection. Deliveries occur between 9am - 8pm Monday to Friday, and 9am-3pm Saturday.
All international orders will be shipped via Express Post service with a fixed rate fee of $35.00 USD. Once your order is placed, it can take up to 24-48 hours to be processed. Delivery will take place within 1 - 10 business days of your order being dispatched.
All delivery time frames are estimations and we cannot be held accountable for any delays if your parcel is subject to import and/or custom clearance procedures. We cannot influence the release of an item once it is in customs due to their own independent processes and procedures.
Taxes and Duties
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
Once your order has been dispatched, you will be notified via email with your tracking number and information on how to track your order. Please allow 24 - 48 hours for your tracking information to become available.